Contact & Support
We're here to help. Reach out anytime with questions or feedback.
Get In Touch
Email us directly for the fastest response
support@deepcrest.aiWhat Can We Help You With?
Account & Billing
Questions about your subscription, payments, invoices, or account settings
Technical Support
Trouble with features, bugs, or technical issues using DeepCrest
Feature Requests
Ideas for new features or improvements to existing functionality
Getting Started
Help with onboarding, tutorials, or learning how to use DeepCrest
Privacy & Security
Questions about data handling, privacy practices, or account security
Other Inquiries
Partnerships, media inquiries, or general questions about DeepCrest
Quick Links
Common Questions
How do I cancel my subscription?
Go to Account Settings → Billing → Cancel Subscription, or email us at support@deepcrest.ai. You'll retain access until the end of your current billing period.
Can I get a refund?
We offer a 14-day money-back guarantee on your first payment. If DeepCrest isn't right for you within 14 days, email support@deepcrest.ai for a full refund. After 14 days, no refunds are available, but you can cancel anytime to prevent future charges. See our Terms & Conditions for details.
How do I delete my account and data?
Email support@deepcrest.ai with "Delete My Account" in the subject line. We'll permanently delete your account and data within 48 hours.
What payment methods do you accept?
We accept all major credit and debit cards via Dodo Payments, our payment processor. All transactions are secure and encrypted.
Is my data secure?
Yes. We use industry-standard encryption, secure servers, and comply with GDPR and data protection laws. See our Privacy Policy for full details.
Support Hours
Email Support
We respond to all emails Monday-Friday, 9:00 AM - 6:00 PM IST. Founding members receive responses within 24-48 hours.
After-Hours
We receive and queue emails 24/7. Emails received outside business hours will be answered on the next business day.
Still Have Questions?
We're here to help. Send us an email and we'll get back to you as soon as possible.
Email Support